Refund & Cancellation Policy

01Estimates

Requesting an estimate does not commit you to anything. If any inspection or estimate fee applies, it will be explained to you before the visit.

02Cancellation Before Work Begins

• Before materials are ordered: your deposit will be refunded in full, less any non-refundable permit fees already paid on your behalf.
• After materials are ordered: we will refund your deposit minus the cost of materials that cannot be returned, any restocking fees charged by suppliers, and permit fees already paid.
• Custom-ordered or special-order materials (for example custom colors, metal panels or special trim) are generally non-returnable.

03Three-Day Right to Cancel

If you signed your agreement at your home, or at a place other than our business location, federal and state consumer protection rules may give you the right to cancel within three business days. Any applicable cancellation notice will be provided with your agreement. If you cancel within that period, any payment you made will be returned as required by law.

04Cancellation After Work Begins

If a project is cancelled after work has started, you are responsible for payment for:

• Labor completed up to the date of cancellation
• Materials delivered to the site or ordered for the project
• Equipment, dumpster and disposal costs already incurred
• Permit fees and any other direct costs already paid

Any amount you paid above these costs will be refunded.

05Completed Work

Because services are performed on your property, completed labor cannot be returned and is not refundable. If you are not satisfied with the work, please contact us — we would much rather correct a problem than leave you unhappy.

06Workmanship Concerns

• Report any workmanship concern as soon as you notice it, by phone or email, with photos if possible.
• We will inspect the issue and, if it results from our workmanship, repair it at no additional cost under the terms of your agreement.
• Repairs are our primary remedy for workmanship issues. Partial refunds or credits may be offered at our discretion.

07Weather & Rescheduling

Projects postponed because of weather, safety conditions or material delays are rescheduled, not cancelled. Weather delays do not entitle either party to a refund or penalty.

08Cancellation by Us

If we have to cancel a project for reasons within our control, we will refund any payment made for work not performed and for materials not delivered.

09How Refunds Are Issued

• Approved refunds are issued within 14 business days.
• Refunds are returned using the original payment method where possible, or by check.
• Card processing fees already charged by the payment processor may not be recoverable.

10How to Request a Cancellation or Refund

Send your request in writing by email or mail, including your name, project address and the date of your agreement: